Terms of Service

The following outlines the terms and conditions that apply to this website and the coaching offered herein.

Sessions and fees:
Sessions are approximately one hour each. Fees are to be paid per session, and clients are expected to be punctual.

Cancellations:
Notice of cancellation must be provided 48 hours prior to the appointment to avoid being charged for the session. Unavoidable delays or accidents will be reviewed for special consideration, but clients are expected to make every effort to attend the scheduled session.

Privacy:
All information collected from you as a client or potential client, including your contact details and medical history, is held in the strictest confidence. The details disclosed are used solely for the purpose of providing the client, with the highest level of service. The clients’ confidentiality and privacy will be respected at all times.

Sessions:
Our professional services can be engaged alongside more traditional medical treatment. They are not intended to replace medical care. Sessions are conducted at the highest standard and based on an individual service framework that is created in order to provide each client with assistance resolving presenting issues. We do not guarantee a ‘cure’ for every issue that arises. Sessions are personalized, and results vary among clients. We do guarantee that each client will always be treated ethically and respectfully.

Clients agree to and are responsible for attending each session free of the influence of alcohol or drugs, excepting those medications prescribed by a healthcare professional. If the client engages in abusive behaviour, the coach reserves the right to cancel the session and refuse further sessions.

Refunds:
It is against our policy to offer refunds. The work we do requires collaboration between the Coach and the client. Our coaches are skilled professionals who have experience working with a broad range of clients; however, from this experience, we’ve learned that we cannot guarantee each client’s individual level of commitment or determination to complete the process. Therefore, we find it impossible to guarantee success every time, but the desired outcome can usually be achieved in 3 to 6 sessions.There may, occasionally, be special circumstances within which we will consider granting refunds, but these are reviewed on a case-by-case basis.

Basis of the provision of assistance:
Each session is treated as a collaboration between the Coach and the client. We are committed to providing the highest quality of service possible, and in order to do so, both Coach and client must agree to put in equal effort into each session. Toward this end, we expect our clients to work with the Coach in a concerted and non-confrontational effort to address the goals of the personalized session, as well as any additional issues that arise.

Disclaimer:         

The purposes of this website are purely informational. It is not intended to replace medical care provided a healthcare professional. None of the information presented herein, including in the form of text, images, and videos, should be considered medical advice. For any health concerns or medical emergencies, you should immediately contact and seek advice from a medical doctor.

ACCEPTANCE OF TERMS
By visiting our website, you accept our Terms of Service and Privacy Policy.